Refund policy

At Aligna, we are committed to delivering quality products and a positive shopping experience. We want every customer to feel confident in their purchase, which is why the Aligna Wireless Neck Relief Massager comes with a 90-Day Satisfaction Guarantee.

Please review the following terms to understand our cancellation, return, refund, and warranty procedures when ordering from our store.

CANCELLATION POLICY

  • Orders are automatically submitted for processing once checkout is completed. If you need to update your delivery address, please contact us immediately. Shipping details cannot be changed once an order has been dispatched.

  • Please carefully review your order information before completing your purchase. Aligna is not responsible for errors resulting from incorrect information provided at checkout.

GUARANTEE PERIOD

  • Aligna Wireless Neck Relief Massager: 90 days from the date of delivery.

ELIGIBILITY

  • Return requests must be submitted within 90 days of receiving your Aligna.

  • To initiate a return, contact us at support@alignaoffical.com before the guarantee period expires.

  • All returns require authorization from our customer support team before the product is shipped back.

CONDITION OF RETURNED ITEMS

  • Products must be returned in their original condition, including all accessories and original packaging.

  • Lightly used products showing minimal signs of wear and no damage may be accepted.

  • Products that have been excessively used, damaged through improper handling, or returned with missing components are not eligible for return.

  • Returns shipped without prior authorization will not be accepted or refunded.

RETURN SHIPPING COSTS

Customers may be responsible for return shipping expenses unless the product is verified as defective through photographic or video evidence.

Refunds will not be provided for:

  • Packages shipped to an incorrect return address.

  • Returns that have not been authorized by our support team.

  • Products lost in transit due to inadequate packaging by the customer.

RETURN PROCESS

  1. Contact support@alignaoffical.com with your order number, reason for returning the product, and supporting photos or videos when applicable.

  2. Wait for confirmation and return instructions from our customer support team before shipping your item.

  3. After your return has been received and inspected, approved refunds will be processed within 3–5 business days.

  4. A restocking fee of up to 15% may be charged if the returned product does not meet our acceptable condition requirements.

DAMAGED OR DEFECTIVE ITEMS

  • Any damage or product defects must be reported within 48 hours of delivery.

  • Customers are required to provide clear photographs or video evidence demonstrating the reported issue.

  • Requests submitted after the 48-hour reporting period or without sufficient evidence may not qualify for a refund or replacement.

  • Damage to the shipping packaging alone does not establish that the product itself is defective or damaged.

SHIPPING & DELIVERY

  • All orders are dispatched using shipping services that provide tracking information.

  • Customers are responsible for:

    • Reviewing shipment updates and tracking information sent by email.

    • Making appropriate arrangements to receive their package at the designated delivery address.

  • An order is considered fulfilled when the carrier's tracking information confirms delivery. Any claim regarding a missing delivery must be reported within 48 hours.

  • Aligna is not responsible for packages reported as stolen or misplaced after the carrier has confirmed delivery.

CHARGEBACK & DISPUTE POLICY

By placing an order with Aligna, you agree to the following terms:

  • Contact our customer support team before initiating a chargeback or payment dispute.

  • Allow up to 7 business days for our team to investigate and resolve your concern.

  • Chargebacks initiated without first contacting us, or while an order remains in transit, may be challenged by Aligna as unauthorized or fraudulent where applicable.

In such cases, we reserve the right to:

  • Provide supporting documentation, including order records, shipment tracking, transaction information, and delivery confirmation.

  • Seek recovery of applicable chargeback fees, transaction expenses, and restocking fees.

EXTENDED WARRANTY

If an extended warranty was purchased with your Aligna, the additional coverage will be associated with your order and confirmed by email.

Please keep your order confirmation and purchase receipt as proof of warranty coverage.

POLICY MODIFICATIONS

Aligna reserves the right to revise or update this policy at any time. Customers are responsible for reviewing the current terms before placing an order.

By purchasing from alignaoffical.com, you acknowledge that you have read, understood, and accepted the terms of this policy.