Shipping policy

At Aligna, we strive to make your shopping experience as smooth as possible, from checkout to delivery. Our goal is to provide dependable shipping and keep you informed throughout the process.

Please review our shipping terms before placing your order.

ORDER PROCESSING

  • Orders are automatically submitted for processing once checkout is completed. If you need to cancel your order, please contact us at support@alignaoffical.com as soon as possible. Once your order has been shipped, cancellation is no longer possible.

  • Due to high order volumes, processing may take 3–12 business days.

  • Orders are not dispatched on weekends or public holidays.

SHIPPING TIMES

  • Estimated delivery time: 5–12 business days, depending on your location and current shipping demand.

  • Maximum delivery timeframe: up to 60 business days, as specified in our terms.

  • Please note that delivery estimates may be affected by circumstances beyond our control, including customs clearance, adverse weather, and increased seasonal demand.

SHIPPING OPTIONS

  • We provide FREE Worldwide Shipping on every order.

  • Express Shipping is available at checkout for $5.95 USD. This option includes priority dispatch, shipment tracking, shipping insurance, and free returns.

TRACKING INFORMATION

  • Your tracking number will be sent to your email within 1–3 business days after your order has been processed.

  • If you have not received your tracking details within 3 business days after processing, please contact us at support@alignaoffical.com.

ADDRESS CHANGES

  • Any changes to your shipping address must be requested immediately after placing your order.

  • Once your order has been dispatched, we are unable to modify the delivery address.

UNEXPECTED DELAYS

We work to ensure your Aligna reaches you within the estimated delivery timeframe. Occasionally, shipping delays may occur due to circumstances such as:

  • International customs inspections and clearance.

  • Increased shipment volumes.

  • Severe weather conditions.

  • Disruptions affecting national or local postal services.

If your delivery is taking longer than expected, please reach out to support@alignaoffical.com. Our support team will be happy to assist you.

RESPONSIBILITY UPON DELIVERY

  • Orders are considered fulfilled once the shipping carrier confirms their status as “Delivered.”

  • Customers are responsible for monitoring their shipment's tracking information and making arrangements to receive their package.

  • If your tracking information confirms delivery but you cannot locate your package, please contact your local delivery carrier immediately and notify us within 48 hours.

These terms do not limit any rights you may have under applicable consumer protection laws.